We respect your right to privacy, so you can choose to opt out of cookies from our website. However, this may affect your experience with our site and the services we offer.
When you visit a website, it may collect and store information about you in your web browser, mostly in the form of cookies. This information is generally used to give you a smoother and more personalized browsing experience.
- Sales tax
Orders shipped outside of Canada are NOT subject to any sales tax.
- Workshop/Summer Institute registration: Taxes are charged based on location where the workshop/Summer Institute is held.
- Online Teacher Training and Webinar: Taxes are charged based on destination province.
- Products: Taxes are charged based on destination province
- British Columbia: 5% GST + 7% PST
- Ontario, New Brunswick, Newfoundland and Labrador: 13% HST
- Alberta, Manitoba, Northwest Territories, Nunavut, Prince Edward Island, Quebec, Saskatchewan,
Yukon: 5% GST
- Nova Scotia: 15% HST
- Please note that Books are charged 5% GST ONLY regardless of destination province.
For orders shipped outside of Canada, customers are liable for all import duties, brokerage fees and local sales
taxes levied by the country the items are shipping to.
When you receive your package, please examine it closely:
- To determine you have received the correct item(s)
- To determine if goods were not damaged in transit
If an item is missing or damaged in your order, you must let us know within 10 days of receipt of your shipment.
If you are otherwise not satisfied with your order, you may exchange or return your product within 30 days*.
Please have your original purchase order number (invoice number) ready and contact our Customer Service staff at 604-984-0015 | 1-800-668-6288, or email us at [email protected]. Thank you.
On Exchanges and Returns, a re-stocking fee of 15% will be applied if the product is not defective. AIM does not accept Returns or Exchanges after 30 days*. Goods must be returned complete and in their original purchase condition.
Shipping and customs/brokerage fees will be the responsibility of the customer unless the product is defective, or was sent to the customer in error. In the event of an error by the company, we will arrange return shipping, and pay for any shipping related charges.
* For products ordered and received prior to or during the official summer holiday break please note the 30 day Return & Exchange Policy start time calculation begins when the order has left our warehouse.
IMPORTANT: In the event that a returned order has items missing or damaged, the order may be refused, or the value of the missing/damaged materials, including bonus items (e.g. free music CDs) may be deducted from the total credit amount.
Refunds will only be issued after inspection of returned goods and prior to shipment for exchanged goods.
Intellectual Property Policy
This document defines the official policy of AIM Language Learning Inc. (“AIM”) regarding copyrights, trademarks, and other rights as they pertain to translations and adaptations of existing AIM Materials and the creation of Derivative Works therefrom.
A “Contribution” is any translation or adaptation of the AIM Materials or a Derivative Work, submitted to AIM for approval.
A “Contributor” is a person who submits a Contribution to AIM.
A “Derivative Work” is any work derived from existing AIM Materials.
The “AIM Materials” comprise all literary, dramatic, artistic and musical works that form the body of AIM’s language learning materials, including, without limitation, the teaching guides, DVDs, student guides, CDs, posters, and other materials, whether in printed or electronic form, as they exist from time to time.
Legal Background: Copyrights and Trademarks
Under the laws of most countries and current international treaties, authors obtain numerous rights in the works they produce automatically upon producing them. These rights include copyrights and related moral rights.
Copyright law not only ensures that the owner of a work receives compensation but it also allows the owner to prohibit others from using the work in many different ways: reproducing it, publishing it, performing or displaying it in public, adapting it, translating it and creating Derivative Works based upon it. Of course, instead of prohibiting those activities, the copyright owner may choose to license the activities, in exchange for royalties and/or an assignment of copyright in the translated, adapted or derived work.
If an author produces a work within the scope of his or her employment, the company employing the author automatically owns the copyright in the work; otherwise, a company may acquire such copyright through an assignment from the author. In the case of AIM, all the copyright works that comprise the AIM Materials are either owned by or have been assigned to AIM.
Trademarks and logos, even if not registered, are protected at common law and in most civil law jurisdictions by laws that prohibit purveyors from “passing off” their goods or services as the products of another person. These laws evolved from situations where unscrupulous individuals would produce inferior goods intended to fool the general public into believing their origin was a reputable merchant. Trademarks protect the so-called “goodwill” built up by a company that has produced a consistently high quality product or service.
From this general body of law arose the notion of registering trademarks. Registration establishes a presumption that the trademark holder is the rightful source of the particular goods or services. Registration is on a country-by-country basis and AIM has not registered its marks in every country of the world. However, AIM’s priority right to register has been established by making its program and the AIM Materials known in a large number of countries. Such “making known” preempts others from registering AIM’s established trademark in those countries.
Purpose of this Policy
AIM does not want to discourage resourceful and creative individuals from bringing value-added materials to the existing body of AIM works. In fact, it would be a monumental task for the originators of the AIM Materials to translate, adapt and create Derivative Works for every new market. However, AIM must ensure that Contributions do not denigrate the goodwill that AIM has so carefully nurtured through strict quality controls and high standards for consistency across the AIM brand. This can only be accomplished through the vigilant enforcement and defense of its copyrights and trademarks.
How this Policy works
Normally, AIM will solicit Contributions from authors. On occasion, AIM will authorize authors who bring to AIM timely proposals to produce Contributions for AIM, subject of course to AIM’s satisfaction that the author has a proven track record, samples of the author’s writing meet AIM’s high standards and the author can meet delivery requirements.
In order for any translations, adaptations and Derivative Works to be accepted as Contributions to the Materials, Contributors must assign the copyright in their Contributions to AIM In certain instances, AIM is prepared to pay a creative fee and/or a royalty in consideration of the grant of copyright and in recognition of the effort and expertise brought to the table by the Contributor. Such compensation is negotiable depending on the extent of the Contribution and its value in the marketplace.
Contributors must also accept that their Contributions will be reviewed on an ongoing basis during the creative process for two reasons: (1) to ensure that the Contributor does not waste time on a Contribution that might ultimately be rejected; and (2) to provide guidelines to the Contributor throughout the process so that the resulting Contribution conforms with the standards of quality and consistency that are the hallmark of the AIM Materials.
Each Contributor signs a short contract covering the terms and conditions of the engagement.
Contributors whose Contributions are approved by AIM will be accorded reasonable credit for their Contributions.
A Derivative Work will clearly refer to the original work on which it is based.
Material and resources owned and copyrighted by AIM Language Learning Inc. must not be posted on Youtube™, Vimeo™, School web pages, blogs, portals, and/or other public internet sites, without a prior licensing agreement from AIM. This is in direct contravention of copyright laws. Please contact [email protected] for more information.
Updates to this Policy
The Contributor recognizes that over time, this Policy will need corrections and updating, and acknowledges that
AIM has the right to issue revised versions of this Policy at any time, and without prior notice. AIM will post notice of new versions of this Policy on this website. Any changes in Policy will not affect previously approved Contributions.
Use of Resources for Educational Purposes
Use of AIM Language Learning resources is permitted exclusively for educational and non-commercial purposes.
Downloading or sharing is not permitted. The user of our resources agrees:
- To respect all copyright provisions
- Not to copy without permission, alter or cause to damage any content or other resource.
Any unauthorized use of AIM Language Learning content is an infringement of copyright laws. AIM Language Learning and its partners will in no way be liable for unauthorized reproduction or unauthorized use of information on the AIM Language Learning website. Your use of AIM Language Learning’s resources confers no intellectual property or other right to you, nor does it compromise or diminish AIM Language Learning’s rights to the information or other content on the site.
Limited right to use
Viewing or printing content, visual elements, forms or other material from the AIM Language Learning site only confers to you a limited non-exclusive license for your own educational non-commercial purposes with your own classes for whom you have purchased the subscription. Beyond the licensed rights, you are not authorized to modify the content of AIM Language Learning resources or to copy, distribute, transmit, post, deliver, reproduce, publish, grant permission to use, create derivative works, transfer or propose the sale thereof. Any illegal or unauthorized use of the resources, including use of any system capable of extracting information by electronic or other means for the purpose of reproducing website content other than for your own personal use, and framing of the site or the unauthorized creation of links to the site will be subject to an investigation and judicial recourse.
Use of usernames and passwords Users of AIM Language Learning resources agree not to allow anyone to use his/her username or password to access the site. Use of the site Users of the AIM Language Learning site agree not to:
- use the site in an inappropriate, offensive, indecent or vulgar manner;
- assume the identity of any person or entity or falsely affirm or claim an affiliation with another identity
- upload onto the site any advertising, promotional content, junk email, ‘spam’, or any other form of solicitation which is not requested or permitted
- to compromise or disrupt the site, its content, services or the servers of the network to the site;
- use the AIM Language Learning site and its resources for illegal purpose;
- be in violation, whether intentionally or not, of any applicable law whether municipal, provincial or federal.
Users under 18 years of age
Each adult user registered to use AIM Language Learning services as well as any subscriber individuals or institutions are solely responsible for the proper use of the site resources. AIM Language Learning encourages users under 18 years of age to use these resources to the extent that they are considered relevant by parents, teachers, librarians or other such subscribers. Al M Language Learning will not be responsible for any improper or inappropriate use of its resources.
Limitation of Responsibility
In no event, including the case of negligence, shall AIM Language Learning, its officers, directors, employees or agents or those of AIM Language Learning be liable to you jointly or severally, for any direct, indirect, incidental, special, punitive or consequential damages of any kind, including loss of use or loss of data resulting from or in relation to the use of the AIM Language Learning website or any content thereon, even if AIM Language Learning or its representatives have been advised of the possibility of such damages.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
The AIM Portal follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, the AIM Portal uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Advertising Partners Privacy Policies
Note that AIM Portal has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
AIM Portal does not knowingly collect any Personal Identifiable Information from children who access the AIM Portal under a teacher account. Teachers may assign any name or number to represent a student as a username in the AIM Portal. We do not collect email addresses, phone numbers or any other information that might identify students. If you think that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.